A woman with glasses and a knit hat smiles as she hugs a large dog outdoors in front of a red barn and yellow flowers.

Haven Heights Services

Home Calls

75 minutes,$140 + mileage

Close-up of a gray and white cat with yellow eyes looking directly at the camera.

Online Counselling

50 minutes - $80- $120

A woman with long brown hair sitting or kneeling by a wooden fence, looking at a brown horse with a black mane that is leaning over the fence to look at her.

Guidance

Online: 50 min, $80-$120 or Home Calls: 75 min, $140 + mileage

Holding Space for Grief

Before: Pre-Loss Support & Advocacy

Providing guidance and emotional support as families prepare for their pet’s transition.

This may include:
– Exploring home euthanasia options
– Making cremation or burial arrangements
– Understanding what to expect during the process

During: Calm Presence & Practical Support

Offering emotional grounding and logistical support in your pet’s final moments.
This may include:
– Helping create a peaceful or sacred space for goodbye
– Offering calm, steady energy to ease distress for both the pet and family

After: Grief Support & Gentle Closure

Compassionate care in the tender moments that follow a loss.
This may include:
– Immediate grief support
– Guidance in creating a farewell ritual or symbolic gesture
– Follow-up care and resources for ongoing healing

Insurance Coverage for Counselling Services

What to Know:

Haven Heights does not offer direct billing to insurance providers.

However, we can provide detailed receipts that you can use to submit your claim for reimbursement. Please reach out with any questions, we’re happy to work with you.

Please note that while many extended health benefit plans in Canada do reimburse for counselling services provided by Registered Therapeutic Counsellors (RTC/RTC-C) with the Association of Cooperative Counselling Therapists of Canada (ACCT), coverage varies depending on province of residence and specific insurance provider.

At this time, select insurance companies may not offer reimbursement for RTCs in Ontario or Alberta, as counselling regulations and recognized designations differ by province.

Haven Heights encourages you to contact your insurance provider directly to confirm whether services offered under ACCT membership are eligible for reimbursement based on your location.

Until one has loved an animal, a part of one’s soul remains unawakened.
— Anatole France